🍑 the first swell collection ❤️ free US shipping on order $175+ 🍑the first swell collection ❤️free US shipping on order $175+ 🍑the first swell collection ❤️free US shipping on order $175+
All orders are promptly processed and packed upon confirmation. Estimated delivery times will be provided based on your location during the checkout process. You will receive tracking information once your order has shipped, so you can easily follow your purchase’s journey.Please note that once your package is handed over to our delivery partners, we are not responsible for any delays that may occur beyond our control.
Returns
We gladly accept returns as long as the item is in the same condition it was received, unused and with original tags attached. Returns must be made within 14 days of receipt. To start a return process please contact contact@pandculesurf.comIf your item is damaged, please reach out to us at contact@pandulcesurf.com before shipping it back so we can assist with arrangements.
Damaged Items
If your item is damaged, please contact us within 2 days of receipt at contact@pandulcesurf.com to initiate a return. All returned items must be in their original condition. Our team will inspect the returned product, and we will replace or repair it to our standards.Please note that shipping and handling fees are non-refundable and will be covered by the customer. Once your return has been processed, you will receive a notification via email. Your bank may take additional time to process and post the refund to your account.
Exchanges
Exchanges will only be accepted if the item is unworn, in sellable condition, and has the original tags attached. All exchanges will be at our discretion and subject to stock availability. Size exchanges are also subject to stock.Please note that the cost of returning an item for an exchange is the responsibility of the customer.
Refunds
If the item is returned in its original condition, you will receive a full refund. Please be aware that your bank may require additional time to process and post the refund to your account once the transaction is completed.
Claims
Any claims for damaged items must be reported to us within 2 days of receiving your order. Claims made after this period will not be accepted.
Refused Shipments
If you refuse any shipments from Pan Dulce, you will be responsible for the original shipping costs, as well as any applicable duties, taxes, or customs fees, and the return shipping cost. The total amount will be deducted from your refund.For any questions or concerns, feel free to contact us at contact@pandulcesurf.com.
